CERN IT Governance

Changing the CERN lightbulbs with ServiceNow

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descriptionHow the ITIL machinery ended up managing lightbulbs, snow clearing and car parking.
urlhttps://diginomica.com/changing-the-cern-lightbulbs-with-servicenow
kindpress-article

1 min read

Changing the CERN lightbulbs with ServiceNow

Diginomica’s 2019 piece on CERN’s organisation-wide service management.

What it anchors

  • The same processes that route an IT incident handle failed lightbulbs, snow clearing, drainage, car parking and employee onboarding — the catalogue covers the physical campus, not just computing.
  • The insight is attributed to the organisation service management function: the ITIL model generalises to “most areas of service provision”.

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