CERN IT Governance

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description	After 20+ years, GGUS is being replaced — the succession in progress.
url	https://indico.cern.ch/event/1471803/contributions/6966472/
kind	peer-reviewed-paper

Aug 12, 20261 min read

GGUS: from legacy to next-generation helpdesk (CHEP 2026)

CHEP 2026 contribution on the GGUS replacement.

After more than 20 years of operation, GGUS is being replaced by a new ticketing system, preceded by more than two years of research, consulting and custom development.