CERN IT Governance

Seven years of Service Management at CERN

Properties3
descriptionThe lessons-learnt paper on CERN's service management programme.
urlhttps://inspirehep.net/literature/1761619
kindpeer-reviewed-paper

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Seven years of Service Management at CERN

CHEP paper reflecting on CERN’s service management experience.

What it anchors

  • The trajectory of the programme since the 2011 go-live: what worked, what had to be reworked, and how the catalogue and its processes settled into their current shape.

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