Event management through GNI

The General Notification Infrastructure connects the monitoring plane to the ticketing plane: hardware, network, operating-system and application alarms generate incidents automatically in ServiceNow. It is the difference between a dashboard someone must watch and a queue someone must answer — the alarm arrives with an owner and a clock.

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Topology

• Part of: service-management
• About: servicenow
• About: monit — the monitoring side of the wire.
• Cites: servicenow-migration-paper — the GNI integration.