Service management
The layer that makes 200 services legible as one organisation: servicenow as the platform, the service-desk as the single door, the service-catalogue as the map, service-management-roles as the accountability model, itil-processes as the machinery, status-boards as the public face, event-management-gni wiring the monitoring in — and ggus bridging the grid’s own ticketing into all of it.
Topology
- Part of: governance-structure