The Service Desk
The single point of contact: +41 22 76 77777, service-desk@cern.ch, or the portal — staffed 07:00–18:30 on working days from Building 33. First line resolves what it can; the rest is dispatched to the right Functional Element, with the Ticket Owner staying accountable until closure. One door whether the problem is a mail account or a broken lightbulb.
Topology
- Part of: service-management
- Uses: servicenow — the desk works inside the platform.
- Cites: service-desk-portal — number, hours, scope.