The status boards
Two complementary faces: the Service Status Board carries human-written
announcements — each one of three types (Service Incident, Planned Intervention,
Service Change) and three impact levels (Down, Degraded, No Impact) — while the
Service Availability Dashboard (born as Service Level Status, hence cern.ch/sls)
shows the technical status computed from monitoring. Opinion and telemetry, kept apart
on purpose.
Topology
- Part of: service-management
- Runs on: servicenow — both are portal features.
- Cites: ssb — types and impact levels.
- Cites: sls — the availability dashboard and its lineage.