The service catalogue (SE/FE)
Since 2011 CERN has run service management on ITIL and ServiceNow, with a catalogue that is deliberately two-dimensional: a Service Element (SE) is the service as the user meets it, and a Functional Element (FE) is the tool, function or activity that supports it — and it is at FE level that supporters and experts are declared. The same system can therefore appear once as something you request and once as something somebody maintains, which is exactly the distinction an operational graph needs.
Topology
- Part of: service-management
- About: it-department
- Cites: itsm-cern-paper — ITIL, ServiceNow and the two-dimensional catalogue.
- Cites: cern-service-structure — SE/FE definitions and the A/B/C/X classification.
- Cites: cernbox-service-element — a live example of the user-facing half.